Refund policy


Return & Refund Policy

Need to make a return? No worries.

We want you to feel confident in your All is Well purchase. If something isn’t right, eligible items may be returned in accordance with the conditions below.

Instant Refund

Instant Refund is available for eligible products when the return request is submitted within 14 calendar days of delivery.

To qualify, each item must meet all return eligibility requirements stated in this Return & Refund Policy. Items must be unworn, unwashed and undamaged, with their original tags attached. Final Sale items, embroidered items, products designated as non-returnable and any other ineligible items do not qualify for Instant Refund.

Once your return request is approved, we will immediately issue the refund to your original payment method. You will then have 14 calendar days from the approval date to send the approved items back according to the return instructions provided by All is Well.

“Instant Refund” refers to the time at which All is Well submits the refund. Your bank or payment provider may require additional time for the funds to appear in your account.

All returned items remain subject to inspection. If an item is not returned within 14 days, differs from the item included in the approved request or does not meet our return eligibility requirements, All is Well may restrict the customer’s eligibility for future Instant Refunds or take other appropriate action.

Return Eligibility

We accept returns initiated within 30 days of the original purchase date.

To be eligible for a return, an item must:

  • Be unworn, unwashed and unused
  • Be free from stains, damage, odors, alterations and signs of wear
  • Have all original tags attached
  • Be returned in its original condition
  • Include the original packaging, where applicable
  • Be accompanied by valid proof of purchase or the original order number

Trying on an item for fit is permitted, provided it remains in returnable condition.

All returned items are inspected before a refund is approved. Items that do not meet these requirements may be declined and will not qualify for a refund.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Items marked “Final Sale”
  • Items that have been worn, washed, stained, damaged, altered or laundered
  • Embroidered, monogrammed, personalized or otherwise customized items
  • Items without their original tags attached
  • Products specifically designated as non-returnable on the product page or at checkout
  • Items returned outside the 30-day return window
  • Gift cards

Final Sale and other non-returnable products will be clearly identified on the applicable product page or during checkout.

This restriction does not apply where an item was received damaged, defective or incorrect, subject to the section below.

How to Start a Return

Please contact us at help@shopalliswell.com and include:

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Photographs, if the item is damaged, defective or incorrect

Returns sent without prior authorization or to an address other than the designated return address may not be accepted.

Return Shipping

Please contact us at help@shopalliswell.com and include:

Customers are responsible for return shipping costs unless the item received was damaged, defective or incorrect. Original shipping charges and return shipping costs are non-refundable.

If you use your own shipping method, we recommend using a trackable service and retaining your shipping receipt. All is Well is not responsible for returns lost or damaged before they are received at our return facility.

Exchanges

To request an exchange, please contact us at help@shopalliswell.com within the applicable 30-day return window.

All items submitted for exchange must meet the eligibility requirements stated in this Return & Refund Policy. Items that are non-returnable are also non-exchangeable.

Please include your full name, order number and the email address used to place the order.

Please provide the following details for the purchased item and the requested replacement item. If your exchange request includes multiple items, provide this information separately for each item.

Item You Purchased

  • Product name
  • Size
  • Color
  • Quantity
  • Reason for the exchange
  • Photographs, if the item received is damaged, defective or incorrect

Replacement Item Requested

  • Product name
  • Preferred size
  • Preferred color
  • Quantity

Exchange requests are subject to product availability and are not confirmed until you receive written approval and return instructions from our customer service team.

Please do not send an item back before receiving return authorization. Items sent without prior authorization may not be accepted.

Replacement products are not reserved while an exchange request is being reviewed or while the original item is in transit. If the requested replacement is unavailable, we will contact you to discuss available alternatives or process the original item as a return in accordance with this policy.

Any difference in product price, applicable taxes or shipping charges must be paid before the replacement item is shipped. If the replacement product costs less than the original item, the applicable difference will be refunded to the original payment method.

Submitting an exchange request does not extend the original return window or change any other eligibility requirement stated in this policy.

Refunds

Once your return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 6-8 business days after inspection. Your bank, credit card company or payment provider may require additional time to post the refund to your account.

Unless otherwise stated:

  • Original shipping and handling charges are non-refundable.
  • Expedited shipping charges are non-refundable.
  • Return shipping fees, if applicable, will be deducted from the refund.
  • Refunds include applicable taxes paid on the returned merchandise.
  • Discounts are allocated across eligible items in the original order.
  • Refunds for items purchased using a gift card will be issued back to a gift card.

Promotional Sets and Bundles

If an item was purchased as part of a set, bundle or multi-item promotion, the refund amount may be recalculated based on the items retained.

If returning part of a bundle causes the remaining items to no longer qualify for the original discount, the applicable discount may be deducted from the refund.

For sets that are designated as non-separable, all included pieces must be returned together to qualify for a refund.

Applicable set or bundle restrictions will be stated on the product page or during checkout.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective or different from what you ordered, contact us at help@shopalliswell.com within 3 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • A photograph of the product label and packaging, where applicable

If the claim is approved, we will provide a replacement or refund and cover the associated return shipping costs.

Do not return a damaged, defective or incorrect item before receiving instructions from our customer service team.

Gifts

Gift returns require the original order number or other valid proof of purchase.

Approved gift returns will be refunded as:

  • Store credit issued to the gift recipient; or
  • The original payment method used by the purchaser.

Original shipping charges and gift-wrapping fees, if applicable, are non-refundable.

International Returns

At this time, we do not accept returns or exchanges for orders shipped outside the US.

Rejected Returns

All is Well reserves the right to reject a return that:

  • Does not meet the eligibility requirements in this policy
  • Shows signs of wear, washing, alteration, contamination or damage
  • Contains an item different from the product authorized for return
  • Is received after the applicable return period
  • Was purchased from an unauthorized third-party seller
  • Is reasonably suspected of fraudulent or abusive return activity

If a return is rejected, we will contact you at the email address associated with the order. The customer may be responsible for any cost required to send the rejected item back.

Third-Party Purchases

This policy applies only to products purchased directly from www.shopalliswell.com or an authorized All is Well sales channel specifically covered by this policy.

Items purchased from a third-party retailer, marketplace or reseller must be returned according to that seller’s return policy.

Policy Changes

We may update this Return & Refund Policy from time to time. The policy applicable to your purchase is the version in effect on the date your order was placed, unless otherwise required by law.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.

Contact Us

For questions about returns or refunds, contact:

All is Well

Email: hello@shopalliswell.com
Phone: (713) 688-7686
Customer service hours: 9:00am - 6:00pm, Mon to Sun
Business address: Athlux Design Studio INC 1410 Broadway, 16th Floor NY 10018 USA