Frequently Asked Questions

Orders

How can I place an order?

Browse our online store, select your preferred style, color, and size, and add the item to your cart. When you’re ready, proceed to checkout and follow the prompts to enter your shipping and payment information. Quick and easy.

How do I cancel or edit an order?

We know plans can change. Once an order is placed, changes are limited, but we’ll do our best to help. If you need to update your shipping address, contact information, size, or color—or request a cancellation—please email help@shopalliswell.com as soon as possible. If your order has not yet been processed, we’ll try to accommodate your request.

Can I place a group order?

Yes. We offer team ordering support for organizations and groups, including sizing assistance, custom embroidery, and dedicated support. Visit our Team Orders page to learn more and request a quote.

What should I do if there’s a problem with my order?

We’re here to help. Please email help@shopalliswell.com with your order number and a brief description of the issue. Our Customer Experience team will review your request and follow up with the next steps.

What should I do if an item is missing from my order?

If your shipment is missing an item, please email help@shopalliswell.com with your order number and the name of the missing item. We’ll review the issue and help make it right.

Shipping

When will my order be shipped?

Your order ships the next business day, because we know you can’t wait to wear it.

How can I track my order?

We’ll send you a shipping confirmation email with tracking information as soon as your order leaves our warehouse. We’ll also share important delivery updates along the way. If you don’t see the email, please check your Spam or Promotions folder. You can also log in to your account and visit My Orders to view your order details and tracking information.

How much does U.S. shipping cost?

Your shipping cost will be calculated and displayed at checkout. We offer free U.S. shipping on orders of $60 or more.

Do you ship internationally?

Unfortunately, we currently ship only within the United States.

My tracking information hasn’t updated. What should I do?

Tracking information may not update immediately after a shipping label is created.

If you’re concerned about your shipment, email help@shopalliswell.com with your order number so our Customer Experience team can assist you.

What should I do if my package arrives with a problem?

Please email help@shopalliswell.com with your order number and a brief description of the issue. Including relevant photos may help our team review your request more efficiently.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of purchase.

Items must be unworn, unwashed, and returned with their original tags attached.

Final sale items, embroidered items, designated non-returnable products, and items that are worn, stained, damaged, laundered, or outside the 30-day return window are not eligible for return.

How do I start a return?

Please contact help@shopalliswell.com with your order number and the item or items you would like to return. Our Customer Experience team will confirm eligibility and provide the next steps.

Can I return an item that has been worn or washed?

No. Returned items must be unworn, unwashed, and have their original tags attached. Worn, stained, damaged, or laundered items are not eligible for return.

Can I return a final sale item?

No. Final sale items are not eligible for return.

Can I return an embroidered item?

No. Embroidered items are not eligible for return.

Can I exchange an item for another size or color?

Please email help@shopalliswell.com with your order number and the item, size, or color you need. Our Customer Experience team will review the available options and explain the next steps.

Sizing & Products

How do I find the right size?

Visit our Size Guide page for measurements, fit information, and guidance on choosing the best size or check the Size Chart on the page of the product you’re interested in.

If you’re still unsure, email help@shopalliswell.com, and our Customer Experience team will be happy to help.

Where can I learn more about fit?

Our Size Guide includes detailed sizing and fit information to help you compare styles and choose the right fit.

Where can I learn more about your fabrics?

Visit our Fabric Technology page to learn more about the materials, performance features, and fabric technology used in our scrubs.

How should I care for my AllisWell scrubs?

To keep your AllisWell scrubs looking their best:

  • Machine wash cold with like colors.
  • Do not bleach.
  • Tumble dry low or hang to dry.
  • Cool iron if needed.
  • Do not dry clean.

Always check the garment’s care label for product-specific instructions.

Where can I find product-specific information?

You can find available details about a product’s design, fit, fabric, features, and care on its product page.

For additional fabric information, visit our Fabric Technology page. For sizing assistance, visit our Size Guide.

About AllisWell

What is AllisWell?

AllisWell is a medical apparel brand focused on creating high-quality, modern scrubs for healthcare professionals.

To learn more about our company and what guides us, visit About AllisWell.

How can I contact AllisWell?

For order, product, return, or general support, email our Customer Experience team at help@shopalliswell.com.